Contact Us

Welcome to Heythemis, the online marketplace dedicated to connecting all operators of the sustainable shoe industry value chain. If you have any questions, concerns, or business inquiries, please feel free to reach out to us using the information below.

Contact Information:

Email: contact@heythemis.com

Address: 27 Old Gloucester Street, London, WC1N 3AX

Customer Support:

For assistance with using our platform, account inquiries, or technical support, please contact our customer support team at support@heythemis.com 

Contact with an expert

    Frequently asked questions

    Do I need to create an account to order from Heythemis?

    While you can checkout as a guest, creating an account has benefits. It allows you to track your orders, save your shipping and payment information for faster checkout, manage returns and exchanges, and stay informed about new products and special offers.

    Can I leave a review for a product I purchased?

    Absolutely! Customer feedback is invaluable to our community. After purchasing, you will receive an invitation to review the product(s) you’ve bought. We encourage you to share your honest experience to help others make informed decisions and to provide our brands with insights to continuously improve their offerings.

    What types of environmental certifications do Heythemis brands have?

    We prioritize partnering with brands that have recognized environmental certifications. These may include certifications like the Global Organic Textile Standard (GOTS), Fair Trade, EcoCert, B Corporation, and others that ensure sustainable practices in various aspects such as material sourcing, production processes, and labor practices.

    How can I stay informed about new releases, special editions, and collaborations on Heythemis?

    The best way to stay up-to-date with our latest releases and exclusive collaborations is by signing up for the Heythemis newsletter. You can also follow us on our social media channels where we share news, sneak peeks, and launch dates. As a newsletter subscriber or social media follower, you’ll also get access to pre-sales and special promotions.

    Does Heythemis offer custom or personalized shoe options?

    Some of our partner brands do offer customization or personalization services for their shoes. The availability of such options will be indicated on the brand page. If you are interested in custom-made shoes, please follow the instructions provided or contact our customer support for guidance through the process. Keep in mind that custom and personalized orders are typically non-refundable, as they are made to your specific requirements.

    Business Inquiries

    If you are a business or professional within the sustainable shoe industry value chain and are interested in partnership opportunities, collaboration, or any other business-related matters, please contact our business development team at Business@heythemis.com.

    Media and Press

    For media inquiries, press releases, or interview requests, please reach out to our media relations team at media@heythemis.com.

    Feedback and Suggestions

    At Heythemis, we value your feedback and suggestions. If you have any ideas on how we can improve our platform or if you have general feedback you’d like to share with us, please email us at feedback@heythemis.com.

    We strive to respond to all inquiries as promptly as possible and look forward to hearing from you.

    Thank you for being a part of Heythemis, where sustainability meets style.