At Heythemis, we believe in fair pricing, secure transactions, and complete transparency. As a marketplace connecting you with independent sustainable footwear brands, we ensure that all payments are processed safely and pricing is clearly stated, no hidden fees, no surprises.

This page provides a detailed breakdown of our pricing structure, available payment methods, and what to expect when making a purchase on Heythemis.

1. Pricing Transparency

1.1 How Prices Are Set

Heythemis is a multi-brand marketplace where each vendor sets their own prices based on their production costs, materials, and sustainability practices. We do not artificially inflate prices or add unnecessary markups.

Every product listing clearly displays:

✔ The full price of the item – No hidden costs.

✔ Applicable taxes – If included in the vendor’s pricing.

✔ Shipping fees – Calculated at checkout based on the vendor’s shipping policy.

✔ Discounts & promotions – If available.

1.2 Currency & Exchange Rates

Prices are displayed in [GBP], but international customers can check the approximate conversion at checkout.

Your bank or payment provider may apply currency conversion fees, which are beyond our control.

1.3 Taxes & Duties

UK and EU prices may include Value Added Tax (VAT) depending on the vendor’s location.

International customers may be responsible for import duties and customs fees, which vary by country.

Heythemis does not collect or charge customs duties, these are payable upon delivery based on your local regulations.

For international orders, we recommend checking with your local customs office before placing an order.

2. Secure Payment Methods

At Heythemis, we use Stripe, a globally trusted payment processor, to handle all transactions securely. Stripe ensures:

✔ Bank-level encryption to protect your payment details.
✔ Fraud prevention measures to detect and prevent unauthorized transactions.
✔ Secure, instant processing, so your payment is confirmed immediately.

We accept the following payment methods:

2.1 Credit & Debit Cards

Visa

Mastercard

American Express

Discover

2.2 Digital Wallets & Express Checkout

Apple Pay

Google Pay

PayPal

2.3 Bank Transfers (For Bulk or B2B Orders)

For wholesale or large orders, we may accept bank transfers. Please contact us before placing your order to arrange this.

3. Payment Processing & Security

Stripe ensures that all transactions on Heythemis are:

  • PCI DSS compliant (industry standard for secure payments).
  • Encrypted and tokenized to prevent fraud.
  • Protected by AI-powered security checks to detect suspicious activity.

If your payment is declined, please:
✔ Check your card details are entered correctly.
✔ Ensure you have sufficient funds.
✔ Confirm your bank hasn’t blocked the transaction for security reasons.

For persistent issues, please contact your bank or payment provider. If needed, reach out to Heythemis support at support@heythemis.com for assistance.

4. Refunds & Cancellations

Once an order is placed, it cannot be canceled unless the vendor agrees to process a cancellation.

Refunds are issued once the returned item is received and approved by the vendor.

Refunds are processed back to the original payment method and may take 5-10 business days depending on your bank.

For more details, visit our Return & Refund Policy page.

5. Discounts, Promotions & Gift Cards

Heythemis occasionally offers exclusive discounts and promotions, subscribe to our newsletter to stay updated.

If you have a discount code, enter it at checkout to apply savings.

Some vendors may offer gift cards, which can be redeemed at checkout.

Note: Discounts and promotions cannot be combined unless explicitly stated.

6. Need Help? Contact Us

If you have any questions about payments, pricing, or refunds, we’re here to help.

Email: support@heythemis.com

Address: 27 Old Gloucester Street, London, WC1N 3AX

Thank you for choosing Heythemis, where ethical shopping is secure, transparent, and hassle-free!