Welcome to Heythemis! These Terms & Conditions govern your use of our marketplace, including browsing, purchasing, and selling sustainable footwear. By accessing or using Heythemis, you agree to comply with these terms. Please read them carefully before using our platform. If you do not agree to any of these terms, you should not use Heythemis.
1. Introduction
Heythemis is an online marketplace that connects customers with sustainable footwear brands. Our platform facilitates transactions between buyers and independent vendors. Heythemis itself does not manufacture, store, or directly ship any products.
These Terms & Conditions apply to all users of Heythemis, including shoppers, vendors, and visitors.
2. User Accounts & Responsibilities
2.1 Account Registration
• To make a purchase or sell products on Heythemis, users may be required to create an account.
• Users must provide accurate, complete, and up-to-date information during registration.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
2.2 Account Termination & Suspension
• Heythemis reserves the right to suspend, restrict, or terminate accounts that violate our policies, engage in fraudulent activities, or misuse the platform.
• Users who fail to comply with ethical business practices or provide misleading information may have their accounts suspended.
• Vendors who repeatedly fail to fulfill orders or receive multiple complaints may be removed from the platform.
3. Shopping on Heythemis
3.1 Order Process
• When you place an order on Heythemis, you enter into a direct agreement with the vendor selling the product.
• Heythemis acts as a facilitator and is not responsible for the fulfillment of orders.
• All orders are subject to product availability, and vendors reserve the right to cancel an order if a product becomes unavailable.
3.2 Pricing & Payments
• Prices displayed on Heythemis are set by vendors and may change at any time.
• Payments are processed securely through third-party payment providers.
• Heythemis does not store or process your payment details.
3.3 Shipping & Delivery
• Each vendor manages their own shipping and delivery process.
• Shipping costs, delivery times, and tracking availability depend on the vendor’s individual policies.
• Heythemis is not responsible for shipping delays, lost packages, or damaged goods during transit.
• Customers should check the vendor’s shipping policy before placing an order.
3.4 Returns & Refunds
• Each vendor has their own return and refund policy, which is clearly stated on their product pages.
• Customers must contact the vendor directly for returns, exchanges, or refunds.
• Heythemis does not process refunds on behalf of vendors but may assist in disputes when necessary.
4. Selling on Heythemis
4.1 Vendor Responsibilities
• Vendors must ensure that all product listings are accurate, including descriptions, pricing, and available stock.
• All products sold on Heythemis must meet sustainability and ethical standards.
• Vendors are responsible for fulfilling orders, handling customer inquiries, and providing support as needed.
4.2 Payments & Fees
• Vendors will receive payments through Heythemis’ designated payment provider after order completion.
• Heythemis may charge commissions or transaction fees, which will be outlined in vendor agreements.
• Vendors are responsible for any applicable taxes on their sales.
4.3 Order Fulfillment & Customer Service
• Vendors must process and ship orders within the timeframe stated on their product listings.
• Failure to fulfill orders in a timely manner may result in penalties or removal from Heythemis.
5. User Conduct & Prohibited Activities
All users of Heythemis, including buyers and sellers, must adhere to ethical conduct and follow these guidelines:
• Users must not engage in fraudulent activities, such as misrepresenting products or using stolen payment information.
• Vendors must not sell counterfeit, prohibited, or non-sustainable products.
• Users must not engage in harassment, hate speech, or discriminatory behavior on the platform.
• Unauthorized use of Heythemis’ branding, content, or intellectual property is strictly prohibited.
• Any attempt to manipulate pricing, ratings, or reviews is considered a violation of these terms.
Failure to follow these rules may result in account suspension or permanent removal from Heythemis.
6. Liability & Disclaimers
6.1 Platform Responsibility
• Heythemis serves as a marketplace and does not guarantee the quality, safety, or authenticity of products sold by vendors.
• Heythemis is not liable for any disputes between buyers and vendors, including issues related to shipping, refunds, or product defects.
• We strive to ensure the accuracy of product listings, but we do not control vendor content and are not responsible for errors or misrepresentations.
6.2 Service Availability
• Heythemis does not guarantee uninterrupted access to the platform and may modify or discontinue services at any time.
• Technical issues, maintenance, or unforeseen circumstances may impact platform availability.
6.3 Limitation of Liability
To the fullest extent permitted by law, Heythemis shall not be liable for any direct, indirect, or incidental damages arising from:
• The use or inability to use the platform.
• Transactions or interactions between buyers and vendors.
• Errors, interruptions, or security breaches on the platform.
7. Privacy & Data Protection
• Heythemis values your privacy. We collect and process personal data in accordance with our Privacy Policy.
• Users are responsible for ensuring their personal and payment information is accurate and up to date.
• We do not share your data with third parties without your consent, except as required for order processing or legal compliance.
8. Dispute Resolution
8.1 Buyer-Vendor Disputes
• Heythemis encourages buyers and vendors to resolve disputes directly.
• If a resolution cannot be reached, Heythemis may provide limited mediation but does not guarantee a specific outcome.
8.2 Legal Action
• Any disputes that cannot be resolved through mediation will be subject to the laws and jurisdiction outlined in this agreement.
9. Changes to These Terms & Conditions
• Heythemis may update these Terms & Conditions at any time to reflect changes in our services, policies, or legal requirements.
• Users will be notified of significant changes, and continued use of the platform after updates constitutes acceptance of the revised terms.
10. Governing Law
• These Terms & Conditions are governed by the laws of England/United kingdom.
• Any legal disputes arising from these terms will be subject to the jurisdiction of England’s Courts.
11. Contact Information
For any questions or concerns regarding these Terms & Conditions, please contact us at:
Email: support@heythemis.com
Address: 27 Old Gloucester Street, London, WC1N 3AX