At Heythemis, we aim to provide a smooth and transparent shopping experience, ensuring your sustainable footwear reaches you efficiently and responsibly. As a marketplace connecting independent brands with conscious consumers, order processing and shipping are managed directly by each vendor. Below, you’ll find everything you need to know about placing an order, delivery timelines, and what to expect once your purchase is on its way.
1. Placing an Order
1.1 How to Order
Ordering from Heythemis is simple:
- Browse & Select – Explore our curated collection of sustainable footwear.
- Add to Cart – Once you’ve found the perfect pair, click “Add to Cart.”
- Proceed to Checkout – Enter your shipping details and select a payment method.
- Confirm & Pay – Review your order and complete payment.
- Order Confirmation – You’ll receive an email confirmation once your order is placed.
1.2 Order Processing
- Orders are processed directly by the brand or vendor selling the product.
- Processing times vary by vendor but typically range between 1-5 business days.
- You will receive a confirmation email with details once your order has been processed.
2. Delivery & Shipping
2.1 Shipping Methods & Timelines
Since each brand ships orders independently, delivery times may vary. Estimated delivery times depend on:
The vendor’s location.
- The customer’s delivery address.
- The shipping method chosen at checkout.
- Estimated Shipping Times:
- Domestic (UK Orders): 3-7 business days
- EU Orders: 5-10 business days
- International Orders: 7-20 business days
Please check the vendor’s product page for specific shipping details before placing your order.
2.2 Tracking Your Order
- If the vendor provides tracking, you will receive an email with tracking details once your order has been shipped.
- Tracking availability depends on the vendor and the shipping provider they use.
2.3 Delivery Costs
- Shipping fees are calculated at checkout based on the vendor’s shipping rates.
- Some vendors offer free shipping for orders over a certain amount.
3. Multiple Vendor Orders
Because Heythemis is a multi-brand marketplace, if you purchase items from multiple vendors in one order:
- Each item may be shipped separately.
- You may receive multiple tracking numbers.
- Delivery times may vary based on each vendor’s shipping policies.
4. Customs & Import Duties
For international orders:
- Your order may be subject to customs duties and import taxes depending on your country’s regulations.
- These charges are not included in the purchase price and must be paid by the customer upon delivery.
- We recommend checking your local customs office for more information before placing an order.
5. Issues With Your Order?
5.1 Delayed or Lost Orders
- If your order hasn’t arrived within the estimated timeframe, please check the tracking details (if available).
- If the package is lost in transit, contact Heythemis at [Your Contact Email], and we will liaise with the vendor to resolve the issue.
5.2 Wrong or Damaged Items
If you receive an incorrect or damaged item:
- Contact Heythemis within 48 hours of receiving your order.
- Provide your order number and clear photos of the issue.
- We will coordinate with the vendor to resolve the issue, either by replacing the item or issuing a refund.
- Returns & Refunds
• Returns are handled through Heythemis on behalf of the vendors.
• If you need to return an item, submit a return request via [Your Contact Email] within the vendor’s specified return period.
• Refunds are processed once the vendor confirms receipt of the returned item.
For more details, please visit our Return & Refund Policy page.
7. Contact & Support
If you have any questions regarding your order or delivery, reach out to us at:
Email: support@heythemis.com
Address: 27 Old Gloucester Street, London, WC1N 3AX
We’re here to ensure your shopping experience is smooth, transparent, and hassle-free. Thank you for supporting sustainable footwear with Heythemis!